Contact Us
We'd Love to Hear From You
Have a question, a special request, or just want to say hello? Whether you're choosing your first locket, following up on an order, or looking for advice on caring for a piece you already own, we're here and happy to help.
Get in Touch
The best way to reach us is by email:
We read every message personally and aim to respond within 24 hours, often sooner. To help us help you faster, it's useful to include your order number (if you have one) and a few details about what you need.
What We Can Help With
- Choosing the right piece — Not sure whether to go for the classic Solace, the compact version, or the Meridian? Tell us a little about your style and how you'd like to wear it, and we'll point you in the right direction.
- Order updates — Questions about tracking, delivery times, or a change to an order you've just placed.
- Returns & exchanges — We'll walk you through the process step by step.
- Caring for your locket — Advice on cleaning, refilling pads, and keeping your scent fresh.
- Bulk & gifting — Planning to buy several pieces as gifts? Reach out and we'll do what we can to help.
A Note on Response Times
We're a small team that takes real care with every message, so thank you in advance for your patience. You'll always hear back from a real person — never an automated dead end.
— The Solére Lior Team