Shipping & Returns

At Solére Lior, the experience shouldn't end at checkout — it should feel just as considered as the piece itself. Here's exactly what to expect from the moment you place your order to the moment it arrives, and what we'll do if anything isn't right.

Order Processing

Every order is carefully prepared and processed within 1–2 business days. Once your piece is on its way, you'll receive a confirmation email with a tracking number so you can follow its journey from our hands to yours. Orders placed over weekends or holidays are processed the next business day.

Delivery Times

Standard delivery typically takes around 14 business days, depending on your location. Delivery windows can vary slightly during peak seasons or due to customs processing on international orders, but we'll keep you informed at every stage. If your tracking ever seems stuck or your order is taking longer than expected, reach out — we'll look into it personally and make sure it reaches you.

Returns & Exchanges

Your satisfaction means everything to us. We want you to love what you wear, and if a piece isn't right, we'll make it right.

If you're not completely in love with your purchase, you may return it within 30 days of delivery for a full refund or exchange. To qualify, items must be:

Unworn and unused
In their original condition
Returned in their original packaging where possible

For hygiene and safety reasons, felt diffuser pads, replacement pads, and essential oils are final sale unless they arrive faulty or damaged.

How to Start a Return

Starting a return is simple. Reach out through our Contact page with your order number and a quick note about what you'd like to do, and a member of our team will guide you through every step. We'll provide return instructions and, once your item is received and inspected, process your refund or exchange promptly. Refunds are issued to your original payment method.

Damaged or Incorrect Orders

In the rare event your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or refund right away — no lengthy back-and-forth, no hassle.

Questions Before You Buy?

If you're unsure which piece is right for you, or you have a question about shipping to your area, we're always happy to help before you order. Visit our Contact page and we'll get back to you within 24 hours.